รายละเอียด

Qualifications and Experience
• A bachelor’s degree in hospitality management, Business Administration, or a related field is preferred. Equivalent work experience in reservations or hotel operations will be considered.
• A minimum of 3-5 years of experience in hotel reservations, with at least 1-2 years in a supervisory or leadership role.
• Experience managing reservations across multiple properties or a cluster of hotels is highly desirable.
• Strong understanding of hotel reservation systems, including Property Management Systems (PMS). Proficiency in systems such as Oasis or similar is a plus.
• Strong interpersonal skills, with the ability to build relationships with guests, clients, and internal stakeholders.
• Ability to analyze reservation data, track key performance indicators (KPIs), and generate reports to support decision-making and revenue optimization.
• Strong computer skills, including proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and other relevant software.


Key Responsibilities:
• Oversee and manage the daily operations of the reservation department across multiple properties.
• Ensure all reservations are accurately recorded, processed, and confirmed in a timely manner.
• Monitor reservation channels and systems to ensure seamless booking processes.
• Supervise and train reservation agents, providing guidance and support to ensure high performance.
• Handle complex reservation inquiries and guest complaints, ensuring timely and satisfactory resolutions.
• Implement and monitor rate and inventory strategies to maximize revenue.
• Prepare and analyze reservation reports, including occupancy rates, booking sources, and cancellation rates.
• Provide insights and recommendations based on reservation data to improve performance.
• Coordinate with other departments, including Sales, Front Office, and Housekeeping, to ensure smooth operations and guest satisfaction.
• Manage and control room inventory to ensure maximum occupancy and revenue.
• Monitor and adjust room availability to meet demand and optimize booking opportunities.