รายละเอียด

Hostesses

Experience:
Entry-Level Position: A hostess position is often considered entry-level, so prior experience in customer service or hospitality can be beneficial but is usually not required. However, experience working as a server, waitstaff, or in retail can help.

On-the-Job Training: Most hostesses receive on-the-job training, which covers duties like greeting guests, managing reservations, and handling customer complaints.

Customer Service Skills:
Friendly and Welcoming Demeanor: As the first point of contact for guests, a hostess must have a warm, friendly, and approachable attitude to make a positive first impression.

Effective Communication: Hostesses need to communicate clearly with guests, servers, managers, and other staff members. Being able to provide directions, inform guests about wait times, or explain menu options is essential.

Problem-Solving and Conflict Resolution: Occasionally, hostesses may need to handle complaints or resolve customer issues, such as seating preferences or reservation discrepancies,
calmly and professionally.