รายละเอียด

Front Office Manager

???? Vikasa Yoga Retreat, Koh Samui

Vikasa is seeking an experienced and passionate Front Office Manager to lead our Front Office team and deliver exceptional wellness-focused guest experiences.

Key Responsibilities
Manage daily Front Office operations including Reception, Guest Relations, Concierge, Check-in, and Check-out.
Ensure outstanding guest satisfaction and seamless guest journeys from pre-arrival to departure.
Lead, coach, and develop the Front Office team to maintain high service standards.
Collaborate with Wellness, Spa, Housekeeping, F&B, Reservations, and other departments to ensure smooth operations.
Drive upselling opportunities and support revenue generation initiatives.
Monitor guest feedback, resolve concerns professionally, and continuously improve service quality.
Ensure compliance with company policies, operational standards, and sustainability practices.
Qualifications
Bachelor's Degree in Hospitality Management or related field.
Minimum 5 years of Front Office experience, including at least 2 years in a managerial role.
Experience in resorts, wellness retreats, lifestyle hotels, or luxury hospitality preferred.
Strong leadership, communication, and problem-solving skills.
Excellent English communication skills.
Knowledge of PMS systems, reservations, and hotel operations.
Passion for hospitality, wellness, and guest service excellence.

Reports to: Rooms Division Manager

???? Interested candidates are invited to submit their CV to: [email protected]