รายละเอียด

Oversee daily reservations, including handling booking requests, cancellations, and modifications.
Ensure the reservation system is accurately updated, and all bookings are processed in a timely manner.
Manage and train the reservation team, providing guidance on best practices and resolving any issues.
Monitor team performance and ensure high standards of customer service.
Work with the revenue management team to implement strategies that optimize room rates and occupancy.
Analyze booking patterns and adjust strategies to maximize revenue and minimize vacancy.
Ensure that all reservation interactions are handled professionally, and that guest requests and preferences are noted and accommodated.
Address any guest concerns or complaints related to reservations and provide solutions.
Maintain and manage the reservation system, including updating rates, availability, and special offers.
Ensure integration between the reservation system and other hotel systems (e.g., property management systems, channel managers).
Generate and analyze reports on booking trends, occupancy rates, and revenue performance. (Forecast, Pick-Up OTB, Availability, Cancellation, No Show, Trace)
Provide regular updates to senior management and make data-driven recommendations for improvements.
Collaborate with front desk, housekeeping, and sales teams to ensure smooth guest check-in/check-out processes and address any issues that arise.
Coordinate with marketing and sales to promote special offers and packages.
Develop and maintain relationships with travel agents, corporate clients, and other partners to drive bookings.
Implement strategies for repeat business and loyalty programs.