รายละเอียด

Waiters / Waitresses

Customer Service Skills:
Communication Skills: Waiters and waitresses must have excellent communication skills, both verbal and non-verbal. They need to take orders accurately, relay customer requests, and ensure that patrons feel attended to during their dining experience.
Active Listening: Being able to listen carefully to customer orders and preferences is essential for providing quality service. This helps to avoid mistakes and ensures customers are satisfied.
Friendly and Courteous Attitude: A positive, approachable, and friendly demeanor is essential in providing a welcoming environment for customers. This includes greeting guests, answering questions about the menu, and addressing concerns promptly and politely.
4. Knowledge of the Menu:
Menu Knowledge: A qualified waiter or waitress must have a deep understanding of the menu, including ingredients, preparation methods, and dietary restrictions. This helps to answer customer questions, make recommendations, and provide accurate information.
Specials and Promotions: Waiters and waitresses should be aware of daily specials, promotions, and any changes to the menu (e.g., seasonal items or limited-time offerings). Being knowledgeable about the specials enhances the customer experience.
5. Food and Beverage Knowledge:
Understanding of Food Pairings: In more upscale establishments, waiters and waitresses may be expected to understand food pairings, such as wine pairings with meals, and make suggestions based on customer preferences.
Handling Dietary Restrictions: Waitstaff should be familiar with common dietary restrictions (e.g., gluten-free, vegan, dairy-free) and be able to provide alternatives or modifications to the menu if needed.
Knowledge of Alcoholic Beverages: For waitstaff in restaurants or nightclubs that serve alcohol, knowledge of alcoholic beverages (wines, beers, cocktails) is often required. Some establishments may even offer specific training on bartending basics or wine service.