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About the Role
As the Front Office Manager, you will be responsible for the overall management of Front Office operations, ensuring exceptional guest experiences, smooth operational flow and adherence to RIU Brand standards. This role requires strong leadership, cultural sensitivity and a hands-on management style suitable for Thailand's hospitality environment.

You will lead a large, diverse team, and play a critical role during the pre-opening phase and the long-term success of the resort.

What You’ll Do
1. Lead and oversee all Front Office operations, including main Reception, Guest Services, Bell Services and Guest Relations in line with RIU standards.
2. Ensure outstanding guest satisfaction through service excellence.
3. Manage room inventory, arrivals and departures, VIP handling, and coordination with other departments.
4. Handle guest complaints and providing timely feedback and resolutions.
5. Lead, train and motivate a large team, fostering teamwork and professional discipline.
6. Play a key role in pre-opening activities and staff training programmes.

What We’re Looking For
1. Experience: Minimum 5–7 years of experience in Front Office operations, with at least 3 years in a similar role in a 4 or 5-star hotel or resort.
2. Skills: Strong leadership skills with ability to manage large, multicultural team. Excellent guest service orientation, problem solving ability and operational knowledge.
3. Education/Certifications: Degree or a diploma in Hospitality Management or a related field. Good command in Microsoft Office packages such as Word & Excel.
4. Other Requirements: Strong command of English (spoken and written) & Thai is a must.