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About the Role

We are looking for an experienced Assistant Food & Beverage Manager to support the delivery of KAIA’s Food & Beverage experiences across both pre-opening and resort operations. This role is responsible for overseeing daily service operations, guest engagement, team leadership, and service standards across dining, bar, private dining, in-room dining, retreats, and wellbeing-led experiences.

Key Responsibilities
Pre-Opening
- Support the setup and operational readiness of Food & Beverage service operations, standards, and guest journey touchpoints.
- Assist with recruitment, onboarding, training, and service simulations for the Food & Beverage team.
- Support development of SOPs, service standards, menus, service sequences, and operational procedures.
- Coordinate OS&E setup, service equipment, POS testing, and operational preparation across dining and service areas.
- Embed KAIA’s service culture, guest experience philosophy, and wellbeing approach within the team.
Resort Operations
- Support daily Food & Beverage operations across restaurants, bars, private dining, in-room dining, retreats, and special experiences.
- Maintain a strong floor presence, ensuring smooth service flow, guest engagement, and operational consistency.
- Handle guest feedback, service recovery, and special requests with professionalism and care.
- Lead, coach, and develop service teams through training, briefings, and hands-on support during operations.
- Collaborate closely with Culinary, Wellness, Front Office, and other departments to deliver thoughtful and seamless guest experiences.
- Support revenue performance, upselling initiatives, inventory control, and operational cost management.
- Ensure hygiene, safety, presentation, and service standards are consistently maintained.

Qualifications & Experience
- Diploma or degree in Hospitality Management, Food & Beverage Management, or a related field is preferred.
- Minimum 4–6 years of experience in Food & Beverage operations within luxury hospitality, resorts, restaurants, or wellness environments.
- Previous supervisory or assistant managerial experience is preferred.
- Pre-opening experience is a strong advantage.
- Thai National is preferred.