รายละเอียด

Sole Mio Clinic & Wellness is a premier destination offering aesthetic, wellness, and healthcare services. We are dedicated to delivering exceptional experiences to our international clientele, combining advanced medical treatments with luxury hospitality.

Position Overview:
We are seeking a dynamic and service-minded Guest Relations Supervisor (Russian Speaking) to join our growing team. In this role, you will be responsible for supervising the guest relations team, ensuring excellent service delivery, and acting as the primary point of contact for our Russian-speaking clients.

Key Responsibilities:
- Oversee daily guest relations operations to ensure smooth and efficient service.
- Greet and assist guests with check-in, consultation appointments, and treatment arrangements.
- Communicate effectively with clients, particularly Russian-speaking guests, to understand and meet their needs.
- Coordinate with clinical and wellness teams to deliver personalized services.
- Handle guest feedback, complaints, and special requests with professionalism and care.
- Train and mentor Guest Relations Officers to uphold service standards.
- Maintain guest records and ensure confidentiality.
- Support marketing and client retention initiatives as needed.

Qualifications:
- Fluent in Russian and English (spoken and written); Thai language is an advantage.
- Minimum 2 years of experience in guest relations, hospitality, or customer service roles, preferably in a clinic, hotel, or wellness center.
- Strong leadership, communication, and interpersonal skills.
- Professional appearance and positive attitude.
- Ability to work under pressure and solve problems efficiently.
- Service-minded, organized, and detail-oriented.

What We Offer:
- Competitive salary and service charge
- Health and wellness benefits
- Opportunities for professional growth and development
- A supportive and multicultural work environment